We often hear the phrase “Be proactive” in the tech space, so often that it seems more of a buzzword than a motivator. The truth is the term proactive is a buzzword, but it holds much more meaning than you would expect. Our world no longer accommodates responding to every potential threat to your technology. After all, reacting just when anything goes wrong results in system failure, data leaks, and technological deterioration.
So what exactly does being proactive in IT mean? Are there any particular actions that every company ought to take? And if so, are any preventative actions better suited for unique circumstances?
We will explore this concept in depth and help you understand how your business can be proactive. Let’s dive in.
What Is Proactive IT Support? How Can It Help My Business?
If you’ve ever wanted to stay ahead of your IT problems, then Proactive IT support is your secret sauce. A Proactive IT support team will stop problems before they start by continuously monitoring your IT infrastructures to find and fix possible problems before they even arise. This will free up more time for your team to work on critical projects while reducing the time spent fixing IT problems.
Additionally, a proactive IT support managed service provider will invest in your success and offer you informed, personalized technological counseling. They can assist in creating a coherent IT roadmap that details all your IT strategy’s objectives, spending plans, and deadlines. This is periodically evaluated and modified to meet the current demands of your organization.
Software Updates and Patches
Software updates and patches are perhaps the element of proactive IT management that is easiest to understand and measure. It is regarded as the standard for all managed service providers. In the case of patches, PCs, servers, networks, and even operating systems continually receive critical security fixes as soon as they are published. This helps address potential system vulnerabilities that cybercriminals may exploit.
On the other hand, software updates help remove outdated software and replace them with current versions that still get support from the manufacturer. This is often done before the EOL (End of life) Date for convenience and to limit the impact on productivity. Software updates may bring in new features that help improve functionality and efficiency.
Data Backups & Disaster Recovery
The primary driver behind technology utilization is data. It is the essential component required to unlock the business potential of your gadgets. The data that is created is usually unique and creative, which makes it difficult and costly to replace in contrast to a physical server, router, or another type of technology.
Data backups might fail for several reasons, including basic hardware faults, data size restrictions, bandwidth concerns, etc. As such, your IT team must have the capacity to stay on top of things before they cause irreparable damage to your infrastructure. Additionally, if you need to execute a restore, you should also test to ensure that your data returns as intended. Regular testing is a preventative measure to assist in verifying the security and validity of your data in the case of an incident.
As technology continues to be an integral part of our lives, it is imperative that some security issues, such as data loss and breaches, need to be addressed. Thankfully, proactive IT support can mitigate risk and reduce the likelihood of a security incident or data breach casualty. Although the specifics of a security audit will differ greatly depending on the data you carry, the technologies you use, and the size of your firm, it is still essential to do security assessments regularly.
You need to gauge how well your systems can counter security threats, which could involve vulnerability tests, setup assessment, compliance oversight, etc. Frequent IT system and workflow reviews will assist in pinpointing areas that require improvement. By doing so, you can ensure that your IT support is always getting better and adjusting to the demands of the business.
Proactive IT support techniques must include network monitoring. In case you were asking, network monitoring is the process of tracking and analyzing various network metrics to determine the level of services a network provides, primarily as seen by its users. Network monitoring can assist in locating a problem’s exact location.
Additionally, it can assist you in finding problems and resolving them before they impact users. In addition, deploying network monitoring systems has the advantage of making it simple to troubleshoot network slowdowns rather than just outright failures. It may be a fantastic approach to offer remote support while using minimal IT resources.
Many companies opt to prioritize software upkeep while ignoring hardware upkeep. You’d be shocked at how important routine hardware maintenance may be for your company. Hardware maintenance has the advantage of increasing an organization’s productivity. Additionally, hardware upkeep enables companies to identify and solve potential problems before they escalate and cost you a fortune to rectify.
Employee Training/Best Practices
Employees should receive regular training to assist them in recognizing and reporting IT concerns before they develop into more serious ones. Employees who receive regular, pertinent training on tech best practices will be inspired to learn and implement new procedures well before disaster hits.
Get Proactive Today!
In the modern environment, proactive IT assistance is essential to properly operate teams and their workload. By utilizing the proper tools, you may avoid potential issues and simultaneously increase the efficacy of your support services. Naturally, there will always be problems that you are powerless to stop. But in the end, it’s crucial to understand that you need to start safeguarding your priceless technological assets right away rather than waiting for a breach to happen.
At Valeo Networks, we understand the true meaning of being proactive. It is in our DNA! We are cognizant of the importance a proactive technical support team can play in assisting you in reaching your objectives. To learn more about the advantages of working with a managed IT service provider, contact us today.